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Originally Posted by andrej_NDC
Exactly, every minute is important. Days to wait are pure nonsense. That could mean so many chargebacks that it could put a company out of business.
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Just to clarify, they emailed me at 7am saying the install was done, I woke up at around 12:30-1:00pm and found that the members area was screwy and wasn't accessible...at around 3:25pm it was disabled and I was told that they would reinstall on monday from scratch
luckily I am just building this site back again, so it isn't getting tons of joins every day yet, in fact that day we hadn't had a new join....and fortunately it was at a time of day that wasn't a high traffic time for the site
all in all it could have been worse, but things like this should not happen from professional companies