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Originally Posted by RazorSharpe
That would be the job of his account rep, and with this being a Sunday, I don't think that is who he spoke to. Why should customer services be privvy to each individual webmaster's account and it's details anyway? I have a great relationship with my account rep and have, over the years, been very pleased with the attention and support he affords me. I'm in the UK and he calls me every couple of months to find out if I'm pleased or if he can do anything for me etc. If that is what you call bad customer support, then you must have some very high standards.
As far as I can tell, Paycom has a technical support staff available 24/7 to help with "technical" issues and each webmaster has one of several account reps who handle their accounts. You want details of your contract, call an account rep during normal business hours or find your contract. Knowing specifics of your contract, especially one as important as a reserve, is your responsibility and should have been something this webmaster looked into years ago (or whenever he setup his Paycom account). Don't cry foul for failing your own basic responsibilities; that is even more laughable.
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No the proper response from them would of been we will forward this email to your account rep .They will get back to you on Monday. I have very high standards when people are getting a good chunk of the money I make. Also maybe because I was trained by the best in customer service, I learned without the customer we are nothing.