The email address which eP use to contact me is going to be closed soon, so I log onto the site and use their "secure" email to contact support with a new address. 36 hours later I get a response...
They want me to reply and include my user ID in the response: could this be the same ID that their email system automatically attached to my support request?
And when I reply, I must use a specific subject in my email. Wait! Is that my user ID I can see there in the subject line they want me to use?
But fair's fair, we do get to something that is security related: I must quote the middle eight numbers and the expiry date of the last card used to load my account. Oh dear, this is going to be fun because like, I suspect, a lot of other people, I only use eP to accept occasional payments from sponsors. Thus I have never loaded my account at all.
Maybe they saw that and it's a trick question. Maybe telling them I have never loaded the account, together with having accessed their secure customer area to raise the support request and then responding to them from my registered email address will succeed in getting my email changed before my present address dies? Based on past experience, I suspect it won't be near that simple.
Once again I'm thankful that so far, all my problems with eP have been little ones
