Originally Posted by Keyser Soze

OK this will be the last from me in this thread.
If anyone has a problem or question about ePassporte or wishes to discuss this further my contact info is in my sig.

ePassporte is a business and like any other money needs to be made.

The Electron fee costs $35 to be issued ePassporte makes money off that and from withdrawals.

If you lose your card, breaks your card or for any reason needs to have a new card issued the fee will be $35. If this happens close to the renewal date the fee will be waived so you won't have to pay $35 twice.
If you never receive the card a new card will be issued free of charge.

Yes the support nofx received when he called CS wasn't good enough, he should have been told right away that he needed to pay $35 for a new card.
One of the reasons I started working for ePassporte is to provide quick effective support when webmasters need it, like always feel free to contact me with any problems.

I don't even know if its possible to get a new card for free but I am willing to try to convenice the people above me to bend the rules if I think they should.
Yes I work for ePassporte but I approch my job from the customers point of view and if I think someone is being treated wrong I will do my best to convince my bosses to reconsider.

And no ePassporte didn't issue card of poor quality to make extra money on reissuing cards.