GoFuckYourself.com - Adult Webmaster Forum - View Single Post - biz: Why don't ccbill, paycom etc let you CONTEST chargebacks?

rowan · 03-07-2006, 09:10 AM

I found out recently that the procedure for a Visa chargeback (in this neck of the woods anyway) is something along the lines of:

- customer calls to dispute charge.
- bank mails out form for customer to sign.
- when bank receives signed form they apply a provisional credit so that the customer isn't charged interest on the disputed amount.
- if the merchant doesn't respond within 45 calendar days with a good reason then the credit adjustment becomes permanent, and the merchant has to cover the transaction amount plus the applicable fees.

My question is: why don't third party billers pass the chargeback request over to their merchants so that they have a chance to contest it?

03-07-2006, 09:10 AM
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	biz: Why don't ccbill, paycom etc let you CONTEST chargebacks? I found out recently that the procedure for a Visa chargeback (in this neck of the woods anyway) is something along the lines of: - customer calls to dispute charge. - bank mails out form for customer to sign. - when bank receives signed form they apply a provisional credit so that the customer isn't charged interest on the disputed amount. - if the merchant doesn't respond within 45 calendar days with a good reason then the credit adjustment becomes permanent, and the merchant has to cover the transaction amount plus the applicable fees. My question is: why don't third party billers pass the chargeback request over to their merchants so that they have a chance to contest it?