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Originally Posted by Keyser Soze
What problems do you have?
Why does it suck?
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Personally I got tired of playing the I hope it works game as well as all the ridiculous fees. $35 for a debit card to access my money that someone had to pay to load into the system and then it only works at certain locations if your lucky? (yes there was plenty of money available)
As far as why it sucks, try typing in epassporte sucks into the search here, there are pages and pages and pages full of peoples complaints. Its easy to see your company has some major problems in the customer service department and it doesn't seem like they care to improve it. If they had a more proactive approach on fixing customer issues I would be more inclined to deal with the fees and use your services, Instead they choose to pass the blame onto the user and act like they are the ones being unreasonable.
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Originally Posted by Keyser Soze
Anything I can do to make it easier/better for you to use ePassporte?
The keywords in #5 were constructive criticism
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There isn't much you can do Keyser I think its the companies attitude as a whole that needs to change. Until them I'll use them only on a limited basis.
