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Originally Posted by RogerV
Bottom line you conduct yourself with a professional mannor you get treated professionally. They have a huge surge of business try dealling with paypal or aol any cell phone company etc. larger companies have there own issues.
I have learned to treat the customer support with respect and they always do there best..
Times have changed where the customer was always right to many people took advantage of it. Plus what do you expect from hourly workers under alot of stress.. Leran how to deal with them to get what you want instead of complaining..  take it for what its worth |
very true Roger, but that doesn't excuse the fact for epassporte basicallymaking customers pay for epassportes fuck up...they fucked up getting shitty cards, and now with a $35 charge, they are making up for it 3-4x over again
if I use a bank and put tons of money in there and do all kinds of transactions, do you think that bank is going to charge me when I lose my debit card? hell no...because if they want me to continue using it and making them money, they will get me a new one for free ASAP
It is just plain sad when someone like epassporte can continue to piss people off and provied horrible service, all the while jacking webmasters left and right for hard earned money, all because no one else can figure out how to set up a similar service and compete with them.
There should ALWAYS be competition for every business, it is what makes companies evolve into stronger and more fierce businesses...but epassporte is lacking the competition, so they keep regressing into one of the most horrible online payment systems on the web
yeah, they do a lot of volume, and a lot of people are happy with them, but I guaratee you if something better came along, epassporte would have a serious run for their money...