Bottom line you conduct yourself with a professional mannor you get treated professionally. They have a huge surge of business try dealling with paypal or aol any cell phone company etc. larger companies have there own issues.
I have learned to treat the customer support with respect and they always do there best..
Times have changed where the customer was always right to many people took advantage of it. Plus what do you expect from hourly workers under alot of stress.. Leran how to deal with them to get what you want instead of complaining..
take it for what its worth