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Originally Posted by Keyser Soze
No I am saying that if you had contacted me or made a thread asking why you had to pay $35 for a new card, I would have started a dialog with you and I would have tried to work something out if possible.
Instead you go off on another rant and I'm sorry but I can't see why I should try convince the person handling this to issue a new card free of charge.
I'm sorry but if people contacts me with an issue like this with an BS attitude why should I do something extra for you? Yes I work customer support but the rules are $35 for a new card and if someone contacts me with an attitude why should I try to do something extra for them?
If webmaster A contacted you with a problem and asked is it possible to do so and so?
and webmaster B contacted you saying you worked for a shitty company and they were fucking withdrawing all their fucking money if they don't get it their way.
Who would you spend most time on helping and try to bend the rules a bit for?
If it makes me a shitty rep so be it.
Welcome to the real world.
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ok lets see here...
I called epass customer support with a level headed and friendly attitude. I almost instantly get connected with some heavy english accented male who asks me what I need. I tell him I have had my card for a very long time and that it's magnetic strip has worn out and can no longer be read in any machines. without asking me for ANY of my account information and without hesitation he tells me that I must goto the epassporte website and fill out this form and that epassporte cannot do this over the phone. I said Ok and hung up.
I goto website. the websites states:
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Our records indicate that you already have a Visa Electron card. If you would like to report it lost or stolen, or to order a replacement card, please contact Cardholder Services at:
Email: [email protected]
From US Toll-Free: 1 (877) EPASS90 [1 (877) 372-7790]
International and US: 1 (310) 301-2001
International and US Fax: 1 (310) 564-1751
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which is the same number from the epassporte customer service page that I had just called.
this is what pissed me off because YOUR CUSTOMER SUPPORT told me some total bullshit thus making me have to waste some more of my time to RECALL, wait, get connected, OH COOL - I get connected TO THE SAME GUY I WAS ON PHONE WITH BEFORE. He even asked me if I was the same guy he had just got off the phone with and I said yea. I then AGAIN, explain to him the same extact thing I had told him the first time and that I had went to the website and he said I had to call customer support and do it. But this time he asks me for my account id, zip, and email addy then puts me on phone for 5 or so minutes. the oaf then comes backs on the phone and states that in order to get a new card I must spend $35 dollars and some other jibber jabber about the website once again to get a new card. I hang up.
the guy totally didnt even give a care about me or my problem. he didnt even know what HE was doing.
That is utter bullshit because I've had your card for 1.5+ years and because of YOUR poor design and quality, that my card you issued me worn out thus causing me problems getting my money which is a pretty big issue.
you're company is charging $35 for a card that costs under $5 to produce and manufacture. $35 per card and the quality of them is this poor? man if PayPal charged $35 for their card, i'm sure it would have gold spinners in it and finger print recognition technology and constant GPS tracking.
I come to gfy to vent my anger and frustration I with dealing with epassporte and your bullshit $35 card fee. I use you guys daily if not weekly. You need to learn how to respect the people who use you and make you.