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Originally Posted by Webby
Why should anyone select which customer support person to contact? nofx contacted what was presumably customer support and got a load of crap.
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The CS person handling the issue should have told him right away he needed to pay the $35 instead of having him call twice we can agree on that.
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Originally Posted by Webby
Is there a problem issuing replacement cards??
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No problem at all.
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Originally Posted by Webby
Have you done anything about it so far instead of bullshitting on this thread and attempting to justify the service on the basis of nofix "not being nice"?
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No nofx stated he was tired of the bs he got and don't want to use ePassporte anymore.
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Originally Posted by Webby
nofix is pissed off. What ya gonna do about it other than tell him to go fuck himself and ask him to treat epassporte with kid gloves?
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Not really much I can do but if nofx wants to pay the fee for a new card I will gladly order it for him so its printed in the next printing.
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Originally Posted by Webby
Is there *anything* you can possibly think of that could resolve the situation simply??? Think harder - it may come to ya sooner of later.
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Let me guess you want me to say I will try to get a card issued for free to nofx right?
Rules are rules I don't even know if its possible to get a new card for free.