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Originally Posted by nofx
maybe epassporte should outsource some smarter customer service reps instead of accepting every Paki off the boat...
the guy didnt know what he was talking about because he told me to goto the website and fill out a non existent form in order to recieve a new card..
so wait...you're saying if I was nice, kept this off the boards and contacted you, epassporte might have comp'd the fee? pathethic.
LOL @ epass
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No I am saying that if you had contacted me or made a thread asking why you had to pay $35 for a new card, I would have started a dialog with you and I would have tried to work something out if possible.
Instead you go off on another rant and I'm sorry but I can't see why I should try convince the person handling this to issue a new card free of charge.
I'm sorry but if people contacts me with an issue like this with an BS attitude why should I do something extra for you? Yes I work customer support but the rules are $35 for a new card and if someone contacts me with an attitude why should I try to do something extra for them?
If webmaster A contacted you with a problem and asked is it possible to do so and so?
and webmaster B contacted you saying you worked for a shitty company and they were fucking withdrawing all their fucking money if they don't get it their way.
Who would you spend most time on helping and try to bend the rules a bit for?
If it makes me a shitty rep so be it.
Welcome to the real world.