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Originally Posted by brizzad
Or what if epassporte maybe had some real business ethics? Then maybe the first time he called, the CS rep. would've been able to help him out instead of giving him the run-around.
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Totally agree brizzard!
It seems to depend on the attitude of the client being pissed off as to whether balanced constructive customer support is available or not. It does not matter one damn if the customer is annoyed or not - the easiest and most profitable route is get ass moving and solve the problem instead of having to defend and justify the service on a chat board.