Originally Posted by WiredGuy

No offense to epassporte, but the cost of keeping a customer here is a mere $35 that you should be able to waive for a damaged card. The ongoing revenues you could make from someone loading and purchasing from their cards should outweigh this. If you want to prevent abuse of people ordering lots of cards (that's the only reason I can see for the fee), then have the client return the damaged card once he receives the new one.

WG