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Old 03-05-2006, 06:43 AM  
J B
Confirmed User
 
Join Date: May 2002
Location: StatsRemote.com
Posts: 1,804
Quote:
It wasn't a problem with 2checkout. The problem was with the link in the email that you sent out (the email which stated that current card was getting declined) to renew the subscription. If this link had worked, this would not have happened.
These emails are sent by 2Checkout with a statsremote.com from address. We didn't even know that you had a problem until we received your first email on Friday night.


Quote:
I was able to buy a new subscription using the link from statsremote.com...but because I had to use that link, instead of the one in the email...I had to chose a new password. Then getting statsremote to work locally didn't work after that, even when i found my old user / pass (the previous one). You might want to look into that. You're welcome
There was no need to select a new username and password. There's information in the welcome email from us and on our site (http://www.statsremote.com/billing.php) on how to renew your subscription. And I have no idea why the change login didn't work for you. We had hundreds of cases before when people changed their username and/or password and so far the change login always worked.


As I said before, I'm sorry for your trouble but I tried my very best to help you in a timely manner and the problem was solved in less than 24 hours.
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