You might consider the Open Ticket Request System. Its open source so you can integrate it relatively easily with your membership databases and whatnot. We're using to handle about 1200 tickets a day and are quite happy with it.
http://otrs.org/
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"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
--H.L. Mencken
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