This is what works:
When you call them, tell the operator/phone person AS NICE AS YOU CAN:
"I absolutely do not have the time to discuss any of this with anyone but the decision-maker of the company. If you cannot get me that person on the phone within a reasonable amount of time I will be forced to go to the authorities."
Stay friendly and positive. Most of the time this alone will get you what you want. Only when they argue turn up the heat.
If the phone person argues, insist it's your money and as a financial institution they have an obligation to be up front with you about your money. Refuse to talk to her or her supervisor and insist on talking DIRECTLY with the person who handles this.
I did this when I had a phony ass chargeback on my account back when I sold traffic. They initially refunded it with no questions asked but I pulled this shit over the phone and got through within 30 minutes. When i finally spoke with the guy, I offered to send records of the traffic being delivered, our icq logs et. all - he couldn't care less, turned down seeing any proof and immediately refunded the money.
If push comes to shove, find the president of the company's name, if not the president then the financial manager. Have your attorney write up a friendly letter about how you would like your money back asap or else... send it to the secretary of this person and see your money come back quick as fuck.
Now, epass or paypal on that 300 bones ?
