Originally Posted by SilentKnight

Naw, you're right about the BBB and Chamber of C being basically useless. For starters the BBB only deal with companies that are actually signed up as BBB members. But they're both basically toothless organizations.

In Canada the best route for complaining is Ministry of Consumer and Corporate Affairs - but again you're looking at time involved dealing with it, which would likely amount to little more than just adding insult to injury.

Negative word-of-mouth is often a good thing in the long run. My wife works for the largest employer in town, with over 2000 fellow employees. Doesn't take long for word of a negative experience with a local company to make the rounds. And then the ripple effect as they tell two friends, etc.

As I said...it all sounded too good to be true from the start. I was just amazed how they openly admitted to it and didn't even attempt to defend the wording of their ad.