friend

I have been trying and nothing seems to work.. i cant seem to download the script/software needed in order to enter msn chat rooms. It just tells me to go through there bs steps and still doesnt work. I deleted everything out of the temp, and cookie folders.. I have also tried upgrading from IE 5.5 to 6 but it says it wont continue installation because there is already and installation in progress? If anyone has any remedy to this situation please let me know. thank you.