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Originally Posted by DamageX
I can show you more than just one occurance of this.
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OK I have only seen it once, it sometimes happen that the merchant puts a pending charge on the card, then completes the transaction without dropping the charge, this is a problem that a) is not ePassportes fault b) happens with debit cards. ePassporte then has to keep the pending charge for 30 days which is the time the merchant has to complete the transaction.
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Originally Posted by DamageX
How about not being able to fund your account with credit cards issued by certain banks, or the fact that, to this day, many non-US clients (myself included) cannot add cards to their accounts, because the Epassporte verification system isn't compatible with many banks?.
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There shouldn't be a specific problem with any banks, if there is it could be because they consider ePassporte high risk, the bank should then be contacted to clear this up.
I don't know about your country but here in the Denmark the problem is that the banks don't post the pending charge on the statement and when someone calls the bank about it they say they can't see anything, I would then have to tell them that they need to find out for me and then they look into it and find the pending charge.
If the pending charge doesn't show up on your account statement you can have your card verified manually by requesting the form to do so, you will then need to mail in the form, a copy of goverment ID, copy of CC and copy of CC statement.
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Originally Posted by DamageX
Cool, I can buy that. But, once they pick up, how come they neither have a clue nor any authority to do anything?.
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I can't say I never dealt with CS but I've but I know the training of the support staff has been improved or are being it now.
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Originally Posted by DamageX
Did I say I never had a problem? I've had my account locked for over a week, waiting for someone to get off their fucking ass to verify the documents I submitted, only to get a reply that they needed more shit sent to them, which they didn't bother to ask for originally. Did it get solved? Yes. Could it have gotten solved faster, or never have happened? You bet your ass..
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My mistake I misread one of your earlier posts.
Since I don't know the problem you had I can't say if was justified your account were closed or it was an error by ePassporte.
But I was told this week that the time it will take to get documents verified will be reduced so it will be done in a timely manner.
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Originally Posted by DamageX
As for asking for special treatment, I'm still waiting for the result of that to come in. Last time I spoke to you that card had not yet arrived. And speaking of which, first time I spoke to you about it, you flagged the account as good and support was supposed to send out the card pronto. They sure did take about a month for that pronto, because they overlooked, or chose to ignore, your flagging of the account. So yes, I asked for special treatment, or rather a small insurance to a card being sent out properly. That card has not yet arrived, so in all fairness I am yet to see the result of this special treatment. Not that I am doubting you, but as I said, results have not appeared yet.
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The card were mailed on Jan. 17th and should have arrived now, can you please ask the person to double check his address and then let me know if its correct? I will then ask that a new card is issued. The postal service sometimes loses the card but in those cases a new card is issued free of charge. The reason this card were delayed when it should have been mailed out was because new anti fraud measures for that country were put in place, the card then were placed on hold instead of being mailed out, it was a mistake.
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Originally Posted by DamageX
Yeah, well, my bank doesn't charge me no fucking 5% to load an account either. In fact, they PAY ME interest on the funds I keep in there. I'm sure Epassporte is making a huge profit off of NOT paying any interest, charging a 5% load fee and making at least an additional 5-8% on depositing the bulk of the money in the system with another bank. So spare me the "we don't have the luxury" bullshit, Epassporte chose to operate in this high-risk market and is charging accordingly. So fuck all the excuses, clients pay the 5% and withstand getting paid interest, thus honoring their part of the deal. It would be only fair if Epassporte did the same.
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Well you answered your own question ePassporte takes 5% to cover the processing and because its a high risk market.
My bank doesn't charge me 5% either to deposit money, but they charge me to deposit checks (sponsor payments about $10 per check), I get .25% in interest in my bank on my checking account on amount over $1000 basicly the same as ePassporte pays, Nothing. By bank also charge me $15 per year for my checking account ePassporte charge me $5. My bank charges me $25 per year for my VISA card, ePassporte charge me $35. My bank charge me $1 to withdraw money from a ATM that belongs to a different branch, ePassporte charges me $2. Everyone has their fees thats how they make money.
I personally don't think the fees are high, neither did I before I started working for ePassporte.
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Originally Posted by DamageX
Now for a few corrections, for accuracy's sake:
Can CS be improved, from the response on the boards YES.
Is it being improved YES
Is it better than 6 months ago NO
Is it going to be better I HIGHLY DOUBT IT
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I think your wrong on that but lets agree to disagree.
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Originally Posted by DamageX
At this point, the only reason why Epassporte is still in business is the lack of competition. Trust me when I say this, Epassporte would've never taken off, had PayPal still allowed adult. And it's gonna get knocked on its ass the minute more competition enters the market, even if it may be even worse. Epassporte, albeit a widely used service, is a very weak brand.
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I agree on the PayPal part cause they would have been an established service and none of us would have had a reason to switch.
Competition is healthy no matter what business you are in it will only lower prices and increase quality.