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Originally Posted by DamageX
The shit being pulled that I'm referring to is when accounts get frozen for whatnot reason, when cards get charged many times over, or not at all, when people call the 24/7 support and get no answers for hours, when they finally get through and they have some airhead answer the phone who doesn't know left from right and has ABSOLUTELY NO CLUE OR AUTHORITY to do anything. If I have a problem with my bank, I pick up the phone and shit gets solved on the fucking double. If whoever answers can't help me, I ask to speak with his/her manager, if that doesn't solve it I keep moving up until I speak to the branch manager. And yes, shit gets solved fucking pronto, no two business days wait. I have no problem with the bank manager travelling, or Chris Mallick doing the same for that matter. But I do have a problem with it if what they leave behind for me, AS A CLIENT, is sub par, in terms of support or whatnot. And while I personally have been fortunate to always call support at the right hours for someone to pick up the call and offer me some assistance, I still cannot help but fear the day when my account will get blocked while travelling, and I get stuck for days with no one to pick up the phone.
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I've heard one or two issues where the card got charged over and over.
A card holder got 3-4 charges but after a little convincing the merchant faxed in the necessary paper work so ePassporte could drop the pending charge.
The virtual card can't be used at some processors because they consider the kind of transaction ePassporte is high risk or they don't process it like an online transaction.
You make it out to sound like support picks up the phone at random times but thats not the case the phone support is 24/7 but like every other CS there are times that are busier than others, so sometimes the wait is longer than at other times.
Let me get this right you personally never had a problem? you've only heard about the problems others have had and then its most often been only their side of the story?
When you asked for special treatment did ePassporte come thru for you?
With all due respect try seeing the glass as half full instead of empty, accounts are not suspended on random there is a reason if they are suspended, if you have your account verified and use your account with a little common sense you won't run into problems.
If someone has a problem with their account it might require some looking into, ePassporte doesn't have the same luxery your bank has, they know who you are 100%, if you fuck them over they can come after both to collect any debt or if you commit fraud they can press charges, ePassporte doesn't always have that luxery.
Can CS be improved, from the response on the boards YES.
Is it being improved YES
Is it better than 6 months ago YES
Is it going to be better YES