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Originally Posted by Keyser Soze
I made a general statement, sorry if you felt it was pointed at you specificly.
I know my position at ePassporte and I know very well that there will come a day where I am no longer needed, I have no illusions about either.
I applied for the job for different reasons, one of them is that I had been answering ePassporte questions for the last couple of years both pre Rand and after he started posting on the boards about ePassporte.
You're certainly allowed to raise all the concerns you may have but what shit are ePassporte pulling? CS isn't living up to the standards webmasters expect we can agree on that but what else?
Are you talking about threads or posts where people that have had their accounts closed for fraud bash ePassporte?
Or Electron cards being lost in the mail something ePassporte doesn't have control over?
Accounts are suspended because they exceed the $5,000 limit, its stated in the TOS and emails are send to account holders when they get near the limit, is that also ePassportes fault? Its a requirement from the bank that accounts with a balance over $5,000 needs to be verified, if you know of a better way to handle this please let me know and I will forward your suggestion.
I don't get it, can't you get the support you need with a ICQ message, a email or a thread? It may not be solved instantly but in 90% of the cases its solved within 2 business days at the most.
Every thread about ePassporte where concerns or suggestions are posted is read by the people making the decisions, all of it is noted and considered in regards to, how ePassporte can be improved.
How many bank owners tells you, that you can contact him directly if you have a problem? Chris have posted several times that if you have any concerns you can contact him directly, I don't know why he have been travelling at a time where there have been some issues on this board, I guess you are referring to the bullshit remark and the statement made by Paycom, where he was expected to comment on another companys decision but have it ever accured to you that his travelling might have something to do with ePassporte?
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The shit being pulled that I'm referring to is when accounts get frozen for whatnot reason, when cards get charged many times over, or not at all, when people call the 24/7 support and get no answers for hours, when they finally get through and they have some airhead answer the phone who doesn't know left from right and has ABSOLUTELY NO CLUE OR AUTHORITY to do anything. If I have a problem with my bank, I pick up the phone and shit gets solved on the fucking double. If whoever answers can't help me, I ask to speak with his/her manager, if that doesn't solve it I keep moving up until I speak to the branch manager. And yes, shit gets solved fucking pronto, no two business days wait. I have no problem with the bank manager travelling, or Chris Mallick doing the same for that matter. But I do have a problem with it if what they leave behind for me, AS A CLIENT, is sub par, in terms of support or whatnot. And while
I personally have been fortunate to always call support at the right hours for someone to pick up the call and offer me some assistance, I still cannot help but fear the day when my account will get blocked while travelling, and I get stuck for days with no one to pick up the phone.