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Originally Posted by DamageX
I will take that as a post directed at me. Here's the deal, if you had your bank pulling shit like this all the time, would you be critical? If you called your bank and got to speak to monkeys who didn't know left from right, would you be critical? If you heard people complaining about your bank pulling shit all the time, would you be critical?
As I said, the very fact that YOU are today an employee of epassporte, shows that there's something terribly fucked on their back-end, otherwise you would be redundant. You're nothing but damage control, no matter how much you'd like to think otherwise. Sure, you do a good job, but that won't change the reason for which you were employed, namely that SOMETHING IS WRONG. Which I why I prefer to raise my voice over matters like this, for as long as I am a client of epassporte.
As a client, I too have an interest in the company doing well, since I keep money in there. So, next time think twice, before you snap at people who get things solved fast, yet keep being critical. Maybe try getting your superiors to pull their heads out of the sand too. I hear spending all your time on various trips doesn't exactly improve support for the company you own.
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I made a general statement, sorry if you felt it was pointed at you specificly.
I know my position at ePassporte and I know very well that there will come a day where I am no longer needed, I have no illusions about either.
I applied for the job for different reasons, one of them is that I had been answering ePassporte questions for the last couple of years both pre Rand and after he started posting on the boards about ePassporte.
You're certainly allowed to raise all the concerns you may have but what shit are ePassporte pulling? CS isn't living up to the standards webmasters expect we can agree on that but what else?
Are you talking about threads or posts where people that have had their accounts closed for fraud bash ePassporte?
Or Electron cards being lost in the mail something ePassporte doesn't have control over?
Accounts are suspended because they exceed the $5,000 limit, its stated in the TOS and emails are send to account holders when they get near the limit, is that also ePassportes fault? Its a requirement from the bank that accounts with a balance over $5,000 needs to be verified, if you know of a better way to handle this please let me know and I will forward your suggestion.
I don't get it, can't you get the support you need with a ICQ message, a email or a thread? It may not be solved instantly but in 90% of the cases its solved within 2 business days at the most.
Every thread about ePassporte where concerns or suggestions are posted is read by the people making the decisions, all of it is noted and considered in regards to, how ePassporte can be improved.
How many bank owners tells you, that you can contact him directly if you have a problem? Chris have posted several times that if you have any concerns you can contact him directly, I don't know why he have been travelling at a time where there have been some issues on this board, I guess you are referring to the bullshit remark and the statement made by Paycom, where he was expected to comment on another companys decision but have it ever accured to you that his travelling might have something to do with ePassporte?