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I remember a few years back I had a similar problem with Paypal. My Paypal debit card was cracked but it still worked. I called and asked if they could send me a new one and they said yes but that they would have to cancel the old one. Well, I was out on the road and needed the old one so that wasn't an option. The guy suggested that I just order an additional card using my first initial and last name (instead of my first and last name) and that way he could send me the additional card and I could continue to use the old one until I got the new one and then cancel the old one. That's what we did and it worked out fine. Not sure if this is a workaround for your problem with ePass but ???
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