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T,
You are doing more of the same. Complaining this isn't the right forum to be airing LW's visible problems, and then bragging about how great your support is.
If you can't reassure the interested parties about your network's stability, who cares what the support is like? Besides, when you are having a major network outage, what do you expect support to do? Go home? Everyone is working when the fire alarm is rung.
Rik
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