riddler

Virtual property lost due to user error
If we can verify that your loss of virtual property was the direct result of:

• Accidental deletion (characters, items, and in-game currency).
• Accidental sale to a vendor.
• Falling victim to a scam (please refer to our Scam Policy at http://www.blizzard.com/support/wowgm/?id=agm01726p for further details on scams).
• Any other user error.

We will attempt to:

• Restore the virtual property.
• We reserve the right to refuse restoration if we feel an excessive number of requests have been made in this particular category (Although we understand that the occasional mistake can be made, we do not want players becoming careless and utilizing the GM Staff as a crutch).

If your particular case fits any of the above criteria, you may be eligible to receive assistance with the recovery of your lost goods. Due to many variables with investigating these claims, your reimbursement, if approved, may not be immediate. Keep in mind that a player and the account registered to him/her will be permitted a limited number of instances in which the GM staff will assist with property recovery. We do not wish to encourage career victims, nor will we penalize players who legitimately make the occasional slip-up. Reimbursement of any kind is NOT guaranteed. While we will make every effort to verify and restore your loss, the decision to reimburse your loss is entirely at Blizzard's discretion. If a player is repeatedly making poor decisions that result in lost property, we reserve the right to refuse further reimbursements. While we can restore items with random modifiers (of the Bear, of the Eagle, etc.), we cannot guarantee that you will receive the same modifier you had on your original item. We are also unable to restore enchantments or add-ons that these items may have possessed.


How to start the process
For us to be able to investigate your loss, please petition a Game Master in-game or send an email to [email protected] with the following information:

• Account name
• Character names
• Realms the characters are on
• Level, class, and race of the characters
• Exact name of the items that were lost (if any)
• The time and date of the loss (as precisely as possible)
• How the items or characters were lost (if you know)

HURRY ITS NOT TO LATE!!!!!!!!