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Every time I have picked up the phone they answered and fixed everything right away.
My only bitch with them was their affiliate program.
I have a few personal accounts with them and as I stated before I have brought clients to them and all have been happy.
While a Dmoz listing may not brong you a volume of traffic it is a huge help in SEO as a top ranked IBL (in bound link) and should never be discounted.
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