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Originally Posted by bdld
seems like they dont give a fuck about their customers.
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That's 100% untrue. Lately, this past week I've been suffering some issues with some things. I never once ever had any problems with contacting them.
Every support ticket was responded to & every email was answered. every time I used the live help, someone answers, though if it's late night or early am, you need to wait a few minutes, and even today the phone was immediately answered. I have a measly virual account for $20 a month & these guys bend over fucking backwards to make sure my sites stay up!
I have been a customer of theirs since september, & sure once in a while, but thank god not often, sometimes thing go wrong. That can be expected with any hosting company. Sure I'd like less problems, but I'm not gonna move to not have these issues, solely because I don't want to sacrifice the tech help & support. They work hard, they take shit & don't complain about it & they DO take very good care of me.