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As the guy in that article said, the key is that their promise of "unlimited DVDs" that isn't what they deliver. And unfortunately, unless you live in the immediate vicinity of two other services (don't remember their names, but one is near Los Angeles, the other in Maryland), Netflix is the best and, per-movie, the cheapest service. Certainly here in the mid-west, Blockbuster is absolute rubbish.
I wasted 2 months, until I found out about the class action, which in turn led me to some of the many sites detailing Netflix' "throttling", believing they were actually going to check into why it often appeared to be taking 5+ business for returned movies to reach their local depot: 2 hours drive away and the first stop for all mail out of the town where I live.
In straight money terms, their prices are still good. But a really irritating consequence is that you can go for days with no movies at all, and then your whole allotment arrives at once. That is undoubtedly part of their scheme for limiting rentals and it's like a constant reminder that you aren't getting what you were sold.
Of course, their defense of this practise does beg the question of how can anyone be a high-volume user if they are successfully throttled. I have several friends who definitely are not in that category and surprise, surprise, they all average not more than 12-14 movies a month...
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