I can log into my account, so it is something unique to your account i'm assuming. Their support is pretty good, and I know even if your account is on hold, everything is still tracking (hits, sales, etc...) That information will be released as soon as the account hold is taken off, as for why it is on hold you'll have to contact their support. Could be their waiting on a W9 from you or any number of things, i'm sure they'll let you know. Support information is below
[email protected]
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icq # 195639
Office Information
Office Hours 8am-5pm PST
Weekend Hours By Email
Phone 1-877-ARS-8500