Originally Posted by Turboface

I am in the midst of switching from cable to DSL. I ordered the DSL Extreme package exactly a week ago and I called to see why the installer didn't show like he was supposed to at 1pm. When I called, they had now idea what the hell I was talking about.

I jumped thru the hoops and talked to a number of people from there today only to have to replace the order that I already placed a week ago. I told them that I made my living online, but that made no difference: I was just going to have to wait 4 more business days to have the modem delivered (counting the weekend, another week).

I called back and told them I was just not going to be able to do that and finally got somewhere. They are now shipping the modem overnight.

*sigh*

How do you guys feel about your ISP?