Quote:
Originally posted by Kimmykim
Ibill does not have a strong board presence and Lord knows poor Cathy gets hammered every time she posts, no matter what she says. I'm sure they are aware of this fact, and if I were Cathy at this point, I don't know that I would post until I had some more information.
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Absolutely right.
However, it would seem to me from reading the few posts that I've seen of hers, that she brings much of it on herself. I don't know if her superiors are tying her hands as to what she can and cannot say on here, but choosing to announce a new supposedly *awesome* new project at the same time that many webmasters are crying out for answers and going unheard is, well frankly a very bad move on their part. Not only does it look unprofessional, but it gives webmasters the impression that their concerns aren't a priority.
Kimmy, I've never once known you to <i>NOT</i> get right in the thick of things and straighten shit out, ever. You set a fairly high standard of customer service while with CCBill, possibly to the point of spoiling us, because we now expect no less from other processors.
I'd be happy if they merely took the time to acknowledge a few of the legitimate concerns here, maybe provide a few answers. Nothing more.