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Originally Posted by split_joel
we are responding to tickets as fast as possible but we currently have over 5000 in our inbox, and we are working as fast as possible.
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If you had sent out the same email to all your customers explaining the situation, you wouldn't have 5000 tickets to reply to.
Leaving customers "out in the dark", will cause them to want answers.
Writing that 1 email would have saved you a lot of work, and the customers wouldn't be so pissed.