we had alot more in our inbox and its slowly decreasing, all I am saying is moving servers is easy... reconfiguring them to new ips and changing scripts.
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Originally Posted by Webby
Joel... the fact that you admit to having over 5000 tickets in your inbox and even the sales reps are "helping"(??) is a problem that does suggest understaffing.
If this was accumulated over the last three days, - that's around 360 tickets/hour and unless ya got 24 sets of hands, totally impractical.
If they were accumulated more than three days ago and still in your inbox - there is a bigger problem.
Good luck and hope ya get folks happy asap.
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