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Originally Posted by split_joel
Alot of our customers who are not on gfy have called us and understand the situation that Verio has put us in, and we are responding to tickets as fast as possible but we currently have over 5000 in our inbox, and we are working as fast as possible. Also we are not understaffed we have everyone here even our sales reps here helping us. Rest assure were working as fast as we can  |
Joel... the fact that you admit to having over 5000 tickets in your inbox and even the sales reps are "helping"(??) is a problem that does suggest understaffing.
If this was accumulated over the last three days, - that's around 360 tickets/hour and unless ya got 24 sets of hands, totally impractical.
If they were accumulated more than three days ago and still in your inbox - there is a bigger problem.
Good luck and hope ya get folks happy asap.