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Originally Posted by stickyfingerzdotnet
Funny Joel posted his cell phone number right in this very thread did you call it? I bet I can get ahold of him within minutes if I try. Chris's cell phone number has also been posted on the board within the last 5 days would you like me to get it for you?
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Why would anyone want to have a meaningful conversation on the phone with Joel or Chris?? They may be a nice guys, but this ain't some friggin love affair. They also know how to contact their own clients and highlight possible problems.
It's not a clients responsibility to chase hosting companies to find out WTF they are doing. Who actually gives a fuck what they are doing? The interest stopped when they offer a deal and the client pays. From that point the host is "supposed" to provide the service offered under the deal - nothing more, nothing less.
Troels is 100% correct. It's the usual SplitInfinity problems and these are not exactly new and don't simply relate to their ventures into web hosting. I was one who walked with my feet years ago - a leopard rarely changes it's spots and this thread is another confirmation of that. I'll pass on exciting hosting offers from the Host Of The Year.
PS... Don't mean to knock ya Chris, but you seriously need to get a grip on this lot man - and good luck!
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Originally Posted by Troels
Problem is that they've been down for 4 days, and have not sent out an email or anything. No support tickets are being answered. No phones are being answered.
So please, shut the fuck up.
Is it that difficult to mass-mail ONE standard email to all their customers about the situation?
We've previously waited 2 weeks for some domains to be set up.
It took them 10 days to respond to our initial "hey, what can you offer us in terms of hosting" email. Back then we should have been suspicious but decided to try them anyway.
During the 2 week waiting for 4-5 shitty domains the bdjuf thread broke out. And boy did we recognize the pattern of no replies and shitty excuses. Didn't comment back then since we didn't want to get on their shit list, but this is the drop.
They have the slowest and shittiest support I've ever experienced, and they've been down for 4 days. We're gone.
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