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Originally Posted by xl11
I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202
And no, I won't call you on the phone, since I don't live in US and prefer text contact.
And this isn't the first time Split is so slow with support...
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Please read the statment below. I am sorry for your downtime
On Jan 11th Verio notified us they will be shutting down all connectivity and selling the
San diego facility and gave us two weeks to re-number off of any ip space we were delegated
through them. Due to the short notice verio gave us we had no choice but to immeditly begin
the re-numbering process of our ip space to better bandwidth which would be better fit for
all involved parties. Rest assure that everything is being done as fast as possible to
assure the least amount of down time. If you feel your server needs to be up faster then the
others please contact me at 858 610 7152 and we will work out a way to prioritize your
server.