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Or she may turn out to be like the reps that Ibill sends here time to time.
"Oh, what's the problem? Please tell me everything, I'm here to help!"
"Okay, no problem. I'll try to pass that info along to get it rectified soon."
"I'm going to dissappear now, I was only here to make you think we cared. Hope you fell for it, suckers!"
Then the "rep" dissappears.
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I've trusted my sites to them for over a decade...
Webair, bitches.
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