fiveyes

I'd like to point out that (at least with Ibill, the only processor I've dealt with to date) it may be necessary for the customer to cancel a _converted_ recurring charge more than 24 hours before rebilling for them not to be rebilled another month. This is because the database is first polled for charges that are due, along with retry attempts. This information (and keep in mind that it represents 1/30th of the processor's total active accounts at the moment!) is then formed into muliple, comma-delimited batch files that are then submitted one at a time to the gateway processor, with each batch file returning a corresponding yea-or-nay response for each entry within it, that then needs to be processed and, finally, entered back into the database.

As one might suppose, all of this takes a wee bit of time and the process, for any given account, may well start a full 24 hours before being completed- especially if there's any net congestion or the gateway is down for awhile, which happens more often than you might think. If the customer cancels during that time, the charge will go through. And it'll stand unless the member contacts customer support to have it removed or charges back on it.

After reading all of this as well as the original thread, I can't help but feel that an e-mail last week to Roger would've addressed your concerns more productively. He not only seems willing to discuss issues, but shows more patience than I'd be capable of. And I doubt his behavior would be any different off-board.

__________________
<CENTER><A HREF="http://www.hot-off-bourbon.com/" target="_blank"><IMG SRC="http://www.hot-off-bourbon.com/images/hob-logosmall.jpg" border="0"></A>

<FONT face="Comic Sans MS" SIZE="-1"><I>Mardi Gras, Spring Break, Wet-T, Night Club Action, UpSkirt, Oil Wrestling, Voyeur</I></FONT></CENTER>