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Have him try this list
This is either a cache issue or a security settings issue.
If it is a cache issue is it is unusually from entering a incorrect login and password a few times.
If you have Netscape close all browser windows and try again.
If you have Microsoft Internet Explorer you will need to reboot your computer.
If it is a security issue with IE
Go to the menu line on the top of your browser
select tools
select Internet options
select the security tag
be sure you have Internet zone set to medium, low or custom but not High security
If you are custom click on the button on the bottom that says "Custom Level"
Scroll to the bottom of the list and check to be sure login is set to either "Automatic login only in Intranet Zone" or "Prompt for user name and password"
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