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I am with Candid and they have great 24/7 tech support even at 4am. There servers are excellent, prices are good and they are very well connected to major backbones. The only thing I have found is in the last 6 months (I've been with them 2+ years) they've had a bunch of unexplained outages and the same 10-15 minutes of downtime you were talking about.
Would I recommend going to them? Yes and no. For me, minus the odd hiccup they are the best host I've ever dealt with. But I haven't tried others. Lots of people say Likewhoa is good, so give them a try.
I hope that helps.
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