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Rob · 12-24-2005, 12:14 PM

So I go into Lowes Hardware store about 3 months ago to buy a chainsaw blade since mine had broken. I spend a good hour with the department rep. trying to find the right saw blade for the model chainsaw I have. The genius finally decides that he found the right one, although the model number is not on the back where it says, "This chain fits these saws". I figured he knew what he was talking about so I got it. $39.95 + tax for the saw, not big deal.

I take it home and of course, it doesn't fit. I drive back to Lowes and up to the customer service desk. I explain the problem and the girl says, "OK sir, I will give you store credit so you can get the correct one.". I go back into the chainsaw department and they finally call in their "Resident Chainsaw PRO" and he ensures me that they do not carry one that matches my saw. I ask him if they could order the correct one and he said yes. I continually called back for 2 weeks waiting for the correct chain to come in and every time it was like pulling teeth. I had to get routed to multiple people until a manger finally got onto the phone to let me know that they didn't have it.

It gets better.....

After 2 weeks I had enough and decided to just get my money back and look elsewhere for the chain. It was getting cold outside and I needed to get some wood for my fireplace. This is 2 1/2 weeks and numerous hours of my time already just for a fucking chainsaw blade that cost $39.95. I drive back to Lowes and once again, go up to the customer service counter. I explain my story and the lady tells me that she can't give me my money back for something that was issued store credit. I told her that I never got what I originally came in for and that it wasn't right. The manager joined the conversation and told me that they were unable to refund my money. I was stuck with $39.95 of store credit to Lowes.

I just went in today with store credit in hand. I figured that I would use that as credit towards a gift card I wanted to get my dad. He loves to work around the house so a gift card to a hardware store would have been perfect. I would have chose Home Depot but I had that store credit so I figure I'd use it. I got up to the lady and hand her the gift card I want to buy for my father. I tell her that I would like one for $250 and wanted to use my store credit and I would pay for the rest. SHE SAID THAT THEY COULDN'T DO IT!!! She said that I wasn't able to use my store credit to buy a gift card!!!! WHAT IN THE FUCK!?!?! The store credit is to use for things inside the store but yet they won't sell me a gift card that they sell in the store!?!?

So I'm still stuck with this gift card that I'll probably never use. FUCK YOU, lOWES! Fuck you up the ASS!!!

</rant>

12-24-2005, 12:14 PM
Rob I'm a great bowler. Industry Role: Join Date: Nov 2003 Location: Right Outside of Normal. Posts: 13,309	A BIG FUCK YOU to Lowes!!! <Rant> So I go into Lowes Hardware store about 3 months ago to buy a chainsaw blade since mine had broken. I spend a good hour with the department rep. trying to find the right saw blade for the model chainsaw I have. The genius finally decides that he found the right one, although the model number is not on the back where it says, "This chain fits these saws". I figured he knew what he was talking about so I got it. $39.95 + tax for the saw, not big deal. I take it home and of course, it doesn't fit. I drive back to Lowes and up to the customer service desk. I explain the problem and the girl says, "OK sir, I will give you store credit so you can get the correct one.". I go back into the chainsaw department and they finally call in their "Resident Chainsaw PRO" and he ensures me that they do not carry one that matches my saw. I ask him if they could order the correct one and he said yes. I continually called back for 2 weeks waiting for the correct chain to come in and every time it was like pulling teeth. I had to get routed to multiple people until a manger finally got onto the phone to let me know that they didn't have it. It gets better..... After 2 weeks I had enough and decided to just get my money back and look elsewhere for the chain. It was getting cold outside and I needed to get some wood for my fireplace. This is 2 1/2 weeks and numerous hours of my time already just for a fucking chainsaw blade that cost $39.95. I drive back to Lowes and once again, go up to the customer service counter. I explain my story and the lady tells me that she can't give me my money back for something that was issued store credit. I told her that I never got what I originally came in for and that it wasn't right. The manager joined the conversation and told me that they were unable to refund my money. I was stuck with $39.95 of store credit to Lowes. I just went in today with store credit in hand. I figured that I would use that as credit towards a gift card I wanted to get my dad. He loves to work around the house so a gift card to a hardware store would have been perfect. I would have chose Home Depot but I had that store credit so I figure I'd use it. I got up to the lady and hand her the gift card I want to buy for my father. I tell her that I would like one for $250 and wanted to use my store credit and I would pay for the rest. SHE SAID THAT THEY COULDN'T DO IT!!! She said that I wasn't able to use my store credit to buy a gift card!!!! WHAT IN THE FUCK!?!?! The store credit is to use for things inside the store but yet they won't sell me a gift card that they sell in the store!?!? So I'm still stuck with this gift card that I'll probably never use. FUCK YOU, lOWES! Fuck you up the ASS!!! </rant> __________________ Last edited by Rob; 12-24-2005 at 12:15 PM..