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Originally Posted by Kick Ass Vic
Firstly, this is the 4th in a chain of problems that has me pissed with PowerMedium / Candid.
Secondly, it IS the responsibility of the host to maintain network security. Firewalls to the facility, server antivirus, etc. No?
I haven't installed phpBB or any other out-of-box software. I am unsure how this happened - and if the sysadmin contacts me before next year to let me know how they traced the issue and it points to something that is not their fault I will be a bit blush, not mad at them, and more than a bit surprised.
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Tell about the other problems... You might just help someone NOT make a bad decision on their hosting for 2006.
When you say security it is pretty black and white. They are only responsible for THEIR networks security. Routers, switches, etc.. if someone writes a virus for a switch they use, they need to upgrade and patch its software.
As for your server, they only provide help if the entry point was a piece of software they are responsible for. Examples from above, the kernel, apache, mysql, sendmail, etc...
If it turns out the entry point was a script in your affiliate program or other software YOU have control over, then they are off the hook on this one.