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Originally Posted by Rob
A guy I know drafts up complaint letters and sends them out in mass and gets free food coupons. He will draft up a letter stating that he had a terrible experience at a restaurant and mail it to their corporate head quarters. He sent out 40 letters last month and now has over $500 in free food coupons (T.G.I.Fridays sent him a $50 coupon!!!).
This has to be fraud. If he goes to a restaurant he will send a complaint letter (or even just complain to the manager when he's there) but the fraud part is that he doesn't even have to go to the restaurant and he will still send the letter.
This is the same guy from H.S. that would call Oakley and get a free pair of sunglasses. He would call to check up on a pair of glasses that he never sent (they had the lifetime warranty offer). They wouldn't be able to find the glasses he allegedly mailed in so they would just send him a free pair.
*I just ran into him at the grocery store and he reminded me about it by telling me the story that I posted above. That's the reason I posted about it.
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Well I think thats pretty cool of TGI Fridays and I am going to eat there this week instead of chilis since they obviously they know how to treat their customers. Looks like they just made that $50 back. Great fucking marketing TGI.
If you keep your cusomters happy and go out of the way for them alot of times the word will get out such as it did in this case, TGI fridays just one a new customer (Ive never been there before) when all their millions of advertising was never able to get me there. Damn thats fucking powerful marketing.
