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NETbilling · 08-24-2002, 01:16 AM

Hi,

Just think how great life would be if us billing companies and webmasters could convince EVERYONE not to offer trials anymore. Disputes would drop tremendously and we would all make more money....

But seriously folks;

We have merchants who offer 30 minute trials for some time (over 8 months) now with mixed results. There are definitely more disputes and huge increases in customer service needs. If offering a 30 minute trial, we recommend not billing the customer for an hour or two to give a little slack for the cancellations. I can be lucrative if you do it properly and keep increasing the overall transaction volume to offset tthe increased chargebacks. However, I would not personally ofeer it on my own pay sites. A 3 day trial is my recommendation and more of our merchants have great success with 3-5 day trials than any other method.

Mitch

08-24-2002, 01:16 AM
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,597	Hi, Just think how great life would be if us billing companies and webmasters could convince EVERYONE not to offer trials anymore. Disputes would drop tremendously and we would all make more money.... But seriously folks; We have merchants who offer 30 minute trials for some time (over 8 months) now with mixed results. There are definitely more disputes and huge increases in customer service needs. If offering a 30 minute trial, we recommend not billing the customer for an hour or two to give a little slack for the cancellations. I can be lucrative if you do it properly and keep increasing the overall transaction volume to offset tthe increased chargebacks. However, I would not personally ofeer it on my own pay sites. A 3 day trial is my recommendation and more of our merchants have great success with 3-5 day trials than any other method. Mitch __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!