the guys are worldwide content are pretty nice, but still fairly slow..
Im not a big buyer, but I did spend $500 on a content order. They sent me some of the wrong scenes, some had major encoding errors and other problems. they did eventually get everything fixed and were nice about it 
However, I did win one of their GFY contests were I posted and was suppposed to get 2 DVDs for free. They said all the traffic crashed their server and they got backed up, it took 6 weeks - 2 months to get one of the DVDs I requested. I never got the second and just gave up - I felt like I was bordering on harrassment and how can I really complain when I did get *something* for free, even if it wasnt what I was promised.
however, lets not call them motherfuckers - have a little more class