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21. How did you deal with assholes on the phone when you worked at a call center?
That was an odd job. The last job I had before I went full time in this industry was at a big call centre in London that dealt with a lot of blue chip accounts. There was some out bound calling (I could probably still remember most of the Abbey Life Financial Services opening speach I had to say) but the majority was inbound calling or call back customer care. For about five months I was Hyundai's test drive booker (just me) in the UK.
Beyond that I worked on customer care lines. My faveorite was the Mcvitte cookie helpline. That was the most entertaining line to be on because it would amaze me what people would call up and complain about. One woman would call weekly to complain there wasn't enough chocolate on one cookie in the whole pack or something similar.
We also did emergency recall phonelines. When a company had to recall a product they would set up an emergency call line and we had to answer people's questions from a book of legally correct answers. I always put myself forward for those jobs because you never knew what you were going to get.
My faveorite of those was when Chicken Tonight had to recall a product. The reason was that they found glass in a bottle but people would call up claiming all sort of things were happening to them. I had one woman on the phone that was screaming that worms were coming out of her rectum. I suggested that if that was the case perhaps the doctor should have been her first call and not our helpline.
The job was a trash job but the working conditions were good and because of the nature of the job there were a lot of 'resting' actros and actresses at the company. From time to time I will see some of the people I worked with show up in tv comercials and stuff.
I suppose the job did teach me abit about customer service.
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