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Originally Posted by Brujah
If anyone does email and gets answers, would you post them here for us ?
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While I won't post my emails, I will certainly tell you that when I email Chris, I am answered. I realize it takes time and I am not the only ePass customer in the world. I have had my questions addressed each time (I've only ever had to email Chris 2 times). Both times I received more than I had expected and was completely happy with the outcome. I think that they are doing an amazing job, granted support could be better and I am sure that with time it will be. Support in most cases everywhere in the world could be better in many different aspects. I can't tell you how many times my cell phone provider or my landline provider or my cable provider could have provided better customer support. Sometimes it just the luck of the draw. You could have stupid Sally one day and smartypants Sam the next...This is the conclusion that I have come to anyway.