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Originally Posted by potter
I'm sure there are two sides to the story. Maybe they thought you tried fucking them, as you refunded them but didn't stop the rebill? Anyway, I'm not trying to side with them on this. But I mean, you fucked up on not canceling the rebill. So you have no room to be all upset with them and "call them out".
Everyone makes mistakes, live with it. It'll make life alot easier!
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I never tried fucking them over... in fact, I refunded their initial membership and still gave them access. It wasn't until 30 days later that the "problem" occurred when it rebilled. I understand the chargeback, believe it or not... they didn't know who the descriptor was on their statement. I am fine with that. It's what's happened since then that I don't understand.
I sent an email to them on October 2, and they replied back that they would have it reversed.
On October 11, I sent them another email. They replied and said they would call their bank right away.
I emailed again on October 13. They said they were away for a funeral and would call on Monday the 17th.
I emailed again on October 19. No reply.
I emailed again on October 29. No reply.
I emailed again today. No reply.