Originally Posted by Tam

I just had Cingular shutoff. We had a contract with them and it ended in June. BUT our phones never worked right, the SIM cards in the back were always getting dislodged and so on, we called, they said take them to a Store. We took them to a store, they looked at them, and I swear to god, they looked at me and handed me my phones back and said "Yup they are broken", and told me to call their 1-800 number. I did this, they told me again to take them to the store. This STARTED in January and went on for months and months on end. They were still under warranty when it started, they had records of my calls, and visits..... but when they FINALLY decided to take some sort of action, the warranty had just run out, how convenient huh?

Well...... they said they'd replace them, for $75 PER phone...after they had just let out of their face that they knew I had been trying to get this resolved since January.

I am with Verizon now and couldn't be happier, they answer my calls, not just when I have money to give them. With Cingular, the only way I could get to a human half the time was to dial into their NEW CUSTOMER number, then by god a human answered.......

Cingular sucks balls!