Originally Posted by Brad Mitchell

We monitor bandwidth usage for all of our managed, dedicated server clients. We also do it for our unmanaged clients. We always make our best effort to see abnormalities as soon as they pop up and communicate back with the client about them. The example above of AHL not working is just one of those instances that on a managed server if it stopped working and we didn't catch it there's no way we would have charged for overage.

Any host that looks forward to a client having overage that wasn't "monitized" on by the client is someone you don't want to be doing business with. We provide proactive monitoring on all of our servers. We simply have to - we don't have a single capped server on our entire network. Every one has either a full 100 megabit or 1000 megabit connection. Happy clients are the best clients.

Cheers,

Brad